88fh Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by 88fh ("the Company", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://88fh.io (the "Platform"). This Policy explains how 88fh collects, stores, uses, and protects personal data relating to registered players, visitors, and any other individuals who interact with the Platform ("you" or "your").

This Policy forms part of the 88fh Terms and Conditions and should be read alongside that document. By registering an account on the Platform or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read this Policy and that you consent to the data practices described herein.

This Policy applies to all personal data processed by 88fh regardless of the medium through which it is collected — whether through the website, mobile browser, email, live chat, or any other channel associated with the Platform.

Data We Collect

88fh collects several categories of personal data in connection with operating the Platform and providing services to players. The specific data collected depends on how you interact with us.

2.1 Registration and Identity Data

When you create an 88fh account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number
• Username and hashed password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill or bank statement dated within three months)
• Proof of payment method ownership (for example, a screenshot of your bKash or Nagad account registration)
• A selfie photograph alongside your identification document

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (mobile wallet numbers for bKash, Nagad, Rocket, Upay; masked card details for Visa and Mastercard)
• Account balance history
• Bonus and promotional activity records

2.4 Gaming and Activity Data

• Bet and wager history across all casino games and sports markets
• Game session duration and timestamps
• Responsible gaming tool settings (deposit limits, self-exclusion status)
• Winnings and loss records

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session login timestamps and logout events
• Cookie identifiers and similar tracking technologies (see Section 7)
• Referral source (e.g., which page or link directed you to the Platform)

2.6 Communications Data

• Support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences

How We Collect Your Data

88fh collects personal data through the following channels:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or interact with any feature of the Platform. You are always in control of what information you submit.

3.2 Automatically Through the Platform

When you browse or use the Platform, certain technical data is collected automatically. This includes your IP address, device identifiers, browser information, and session activity. This data is collected using server logs, cookies, and similar technologies described in Section 7 of this Policy.

3.3 From Third-Party Service Providers

In limited circumstances, 88fh may receive personal data from trusted third-party service providers. This can include identity verification bureaus used to cross-check the accuracy of documents you have submitted, payment processors who confirm the completion of a transaction, and fraud prevention services that flag potentially suspicious account activity. Any third party sharing data with 88fh does so under contractual obligations that require them to have a lawful basis for doing so.

How We Use Your Data

The table below summarises the primary purposes for which 88fh processes personal data.

88fh will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for doing so.

Legal Basis for Processing

88fh processes personal data only where there is a valid legal basis for doing so. The legal bases we rely upon are as follows:

• Contractual necessity: Processing that is required to perform the contract between you and 88fh — for example, operating your account, processing deposits, and paying out winnings.
• Legal obligation: Processing that is necessary to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) obligations.
• Legitimate interests: Processing that serves the legitimate operational interests of 88fh, including fraud detection, platform security, responsible gaming monitoring, and internal analytics. We process data for these purposes only where our interests are not overridden by your rights and interests.
• Consent: Where you have given clear, informed, and freely given consent — for example, opting in to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of any prior processing.

Sharing Your Data

88fh does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in compliance with applicable privacy law.

6.1 Payment Processors

To process deposits and withdrawals, 88fh shares relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks. These parties receive only the minimum data necessary to execute the transaction.

6.2 Identity Verification Services

Where required for KYC compliance, 88fh may share identity document data with accredited third-party identity verification providers. These providers are bound by strict confidentiality and data security requirements.

6.3 Game Software Providers

To deliver casino games, 88fh transmits limited session data to licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is limited to what is necessary to authenticate your session and record the outcome of each game round.

6.4 Fraud Prevention and Security Services

88fh uses reputable third-party security and fraud prevention services. These services may analyse technical and transactional data to detect and prevent fraudulent activity. All such providers operate under data processing agreements with 88fh.

6.5 Legal and Regulatory Authorities

88fh will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of financial crime.

Cookies and Tracking Technologies

88fh uses cookies and similar technologies to operate the Platform, enhance your experience, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 88fh Platform:

• Strictly necessary cookies: Essential for core Platform functions such as maintaining your login session, remembering your language preference, and securing your account. These cookies cannot be disabled without impairing the Platform's functionality.
• Functional cookies: Enable enhanced features such as remembering your responsible gaming settings, game preferences, and display options between sessions.
• Analytics cookies: Help us understand how players use the Platform — for example, which pages are most visited and where users encounter difficulties. This data is aggregated and does not identify you individually.
• Security cookies: Used to detect and prevent fraud, bot activity, and other suspicious behaviour on the Platform.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform. 88fh does not use third-party advertising or tracking cookies.

Data Security

88fh implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the Platform servers
• Encryption of sensitive data at rest, including identity documents and payment records
• Industry-standard password hashing (bcrypt) — plain-text passwords are never stored
• Strict role-based access controls limiting which employees can access personal data
• Regular security audits and vulnerability assessments conducted by independent specialists
• Multi-factor authentication available for all player accounts
• Intrusion detection systems and 24/7 server monitoring

Despite these measures, no method of data transmission over the internet can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 88fh will notify affected individuals without undue delay.

Data Retention

88fh retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active accounts: Personal data is retained for the lifetime of your account and for a period of five years following account closure, in line with standard financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of the last transaction on your account, as required by anti-money laundering regulations.
• Transaction records: Retained for five years from the date of each transaction.
• Support communications: Retained for three years from the date of the communication, or longer if related to an active dispute.
• Technical and device data: Retained for a rolling 12-month period unless required for an ongoing investigation.
• Marketing preferences: Retained until you withdraw consent or close your account.

When the retention period expires, data is permanently deleted or anonymised so that it can no longer be attributed to any individual.

Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that 88fh holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute or accuracy challenge is pending.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a machine-readable copy of your data for transfer to another service provider.
• Right to object: You may object to processing based on legitimate interests, including profiling or direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

88fh will respond to all valid data rights requests within 30 days of receipt. If a request is particularly complex, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

Children's Privacy

The 88fh Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If 88fh discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account suspended.

If you are a parent or guardian and believe that a minor has provided personal information to 88fh, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving your report.

Third-Party Links

The 88fh Platform does not contain links to external third-party websites. All content and functionality are hosted within the 88fh.io domain. However, game software delivered by licensed providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operates within the Platform under dedicated integration agreements. Data shared with these providers is governed by Section 6.3 of this Policy.

If you access the Platform through a third-party link (for example, a bookmark or search engine result), please be aware that 88fh is not responsible for the privacy practices of any third-party website you may have visited before arriving at 88fh.io.

Policy Updates

88fh reserves the right to update or amend this Privacy Policy at any time. When material changes are made — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by email and by means of a prominent notice on the Platform at least 14 days before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how 88fh protects your information. The "Effective" date at the top of this document will always reflect the date on which the current version came into force. Continued use of the Platform after any update constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or 88fh's data practices, please reach out to us through the following channels:

• Live Chat: Available 24/7 from within your account dashboard — average response time 2–5 minutes
• Email: [email protected] — average response time 2–4 hours

For formal data rights requests (access, erasure, portability, objection), please email [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will acknowledge receipt within 24 hours and resolve the request within 30 days.